Delete your account

The fastest way: in the app

Deleting from inside the app is immediate and doesn’t require contacting us:

1. Open WayFolk and go to the Profile tab.
2. Tap Settings → Account.
3. Tap Delete account and confirm.

Your account is closed and your personal data is removed or anonymised straight away (see “What gets deleted” below).

Can’t open the app? Request deletion

If you’ve lost access to your device or can’t sign in, email [email protected] from the email address or include the phone number linked to your account, with the subject “Delete my account”. We’ll verify it’s really you and complete the deletion within 30 days, then confirm by email. We only use the details you send to verify and action your request.

Delete some data without closing your account

You don’t have to delete your WayFolk account to remove individual data:

• Travels and photos: delete any travel or uploaded photo in the app, and it’s gone from WayFolk for everyone.
• Messages: delete your own messages in any conversation at any time.
• Location: turn off location sharing in Settings and your current-city presence is removed.
• Profile details: edit or remove your photo and profile info whenever you like.

Want something specific erased that you can’t remove in the app? Email [email protected] with the subject “Delete my data” and tell us what to remove. We’ll verify it’s really you and complete it within 30 days. The “What gets deleted” rules below apply to these requests too.

What gets deleted

We remove your profile, photos, travels, location/presence, connections, private interests, notes, blocks, mutes, and other personal data tied to your account. For full detail of what is erased, anonymised, or retained — and why — see the “How long we keep it” section of our Privacy Policy.

• Erased: your profile and the personal data above.
• Anonymised, not deleted: messages you’ve already sent stay in other people’s conversations, shown as from a “Deleted user”, so their chats aren’t broken.
• Retained briefly where required: limited data we must keep by law (for example, basic records of a transaction), kept only as long as necessary.

One thing to do separately: your subscription

Deleting your WayFolk account does not cancel a paid Horizons subscription, because billing is handled by Apple or Google — not by WayFolk. Cancel it in your store settings (see the Terms for the exact steps) to stop future charges.

Questions

Anything unclear? Email [email protected] and we’ll help.